Service Cloud

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Customer service is social

Make your call center social. Empower your customers with communities. Deliver service to your customers on the social media channels where they live. Give your agents tools for collaboration. Improve your contact center metrics. And deliver outstanding customer service to improve customer satisfaction and loyalty.
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social contact center

Social contact center

Work smarter. All of your cases in one unified agent experience. Create and track. Route and escalate. Fully integrated with your company's call-center telephony and back-office apps. Your agents will know more, work faster, and work smarter. Across all channels. All the time.


Increase loyalty and decrease costs. Empower customers with collaboration. Break down the silos between traditional self-service and peer-to-peer service. With communities, give customers one place to go to get the answer they need. Seamless escalation to the contact center makes communities your first line of support.
social customer service

Social customer service

Deliver answers anywhere. Let questions and comments from social media channels become part of your case queue. Route them through a single hub, and monitor and prioritize conversations by sentiment and influence. Then use insights from their online profiles to deliver better answers faster.


Deliver answers to customers anytime, anywhere and on any device. With touch-enabled Service Cloud you have the freedom to resolve your most critical cases and monitor your team's performance, straight from your mobile device. And your customers can easily access mobile communities while on-the-go, collaborating with others and finding answers from wherever they are.


Get answers from every channel. Get accurate answers faster, wherever they live. From Google searches to social media, from business partners to self-service website queries. All making your contact center smarter. And customized to drive the right information to the right people.
live agent

Live agent

Resolve issues faster. Live Agent web chat lets you give customers faster answers. So their cases get quicker resolutions. Pre-integrated with the Service Cloud, there's nothing to install. Embed Live Agent into your site and start giving your customers instant answers in real time.

Contact us for more information.

Contact us today if you have questions about our products and services. A representative from Rixyncs India Inc will respond as soon as possible with answers to your questions.

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